Getting Google Reviews – Best Practices

If you’re waiting for your customers to express their happiness before you ask them to write a review, you’re missing out. Take initiative and ask when they’re at the peak of their happiness.

If you’re unsure about how happy your customers are with your service, ask: “How did everything go today?”, “Were you happy with how everything was handled?”, or “Is there anything else I can do for you before you go?”. There are hundreds of different ways to discover if your customer is happy with your service.

The more cutstomers you ask to write a review, the more reviews you’re going to get.

Attitude is everything. If your customers don’t like you or see you as indifferent, they are highly unlikely to write a 5-star review for you. On the other hand, if they like you because you made them feel: comfortable, listened to, important, smart, and worthy of your time and attention, they’ll go out of their way to write a 5-star review for you.

Don’t just ask. Ask like you mean it. When your customer knows how important their publicly visible, honest and genuine assessment of your business is to you, they are far more likely to honor your request. If you ask like you don’t really care one way or the other, your customer won’t care either.

The Five Star Review System allows you to send your customers to any review site you want (excluding Yelp due to their review policy). If you provide customers with multiple review site choices, like Facebook or Direct To Us, they may attempt to review you on those sites rather than on Google. You need to make it clear that you would like for them to review you on Google.

It’s a great idea to have additional review sites available for customers who can’t or don’t want to write a Google review. Your goal is to get everyone to try to write a review on Google rather than leaving a review on another site. If your customer likes you and knows that writing a review on Google is important to you, they’ll take the time and make the effort to review you on Google.

This is probably the easiest thing you can do to increase your reviews by 20% and it only takes 4 seconds. When a customer knows that you (or your boss) are looking forward to reading their comments, they’re far more likely to write a review because they don’t want to let you down.

You’ll find the reason for this fascinating. You may have read the headline above and thought it was written 10 years ago, but here we are, in the year 2018 and email is still king when it comes to getting Google reviews. How can I make this statement with such confidence? Because I see the results of our subscribers, who have sent millions of both email and text requests.

The Five Star Review System allows you to send a review request to your customer by text, email or both.

ALWAYS send a review request while your customer is standing in front of you or while you’re on the phone with them. Nothing will have a bigger impact on the number of Google reviews you generate than this one tip. Send your requests while you’re engaged with your customers and they are 4 times more likely to write a review. Let that number sink in for just a minute. It will increase the number of customers who will leave a Google review by 400%!

The Five Star Review System does an amazing job of helping you generate reviews on sites like Google but its ability to acquire referrals is even more impressive.

If you want to take full advantage of your system, take an extra 10 seconds to ask your customer if you can send them your digital flyer to share with their family and friends. You’re not going to ask everyone, but you certainly want to ask any customer who is gaga over your service.

Once you start using the referral tool properly, you’ll quickly discover that it’s way more valuable in terms of generating new business than even Google reviews.

If you really want to supercharge the sharing of your flyer and convert your fans into Raving Fans, make the effort to immediately call your customer and say “thank you” for writing a review. Not only will the call will be deeply appreciated but your customers will be far more likely to share your flyer.

Nothing you can do, including sending handwritten notes or texts, will have the same impact as calling them personally. If they’re not available when you call, leave a message. The goal is to thank them immediately and in a manner that makes them feel special.