Blogs
Latest NewsJoin us as we monitor the world of reviews, referrals and customer service. We discuss what’s important to grow your business.
Secrets Of A Review Industry Insider (1)
Review software is a game-changer, but it can also turn into a hot mess faster than you can say “user error.” Hundreds of companies now offer the ability to send review requests. They offer an array of features and price points. When it comes to the real differences between these systems, unintended consequences may be what separates the winners from the losers.
Why Your Google Reviews Are Not Showing Up
We occasionally receive calls from business owners telling us that their Google reviews are not showing up. Most of these calls are from businesses that are not using the Five Star Review System to generate Google reviews, but…
Getting Google Reviews – Best Practices
After sending millions of review requests via text and email, we’ve made some very interesting discoveries about the businesses that have gathered hundreds and even thousands of Google reviews and referrals through the Five…
Google’s New No Gating Policy – What You Need To Know
Now that Google no longer allows “gating,” (sending only happy customers to your Google review site) here’s a review strategy you might want to consider when asking customers to write a review for your business…
How To Remove A Google Review That You’ve Written
Google is very clear about not writing a review for your own company. You can read their review Guidelines with respect to this under the Conflict of Interest section. This video will show you how to remove a Google review…
How To Ask For A Google Review Script
This script (in red) has been tested and proven to be the most effective way to generate Google reviews and referrals with the Five Star Review System. It’s short and easy to remember. Don’t try to memorize the script word for…
My Facebook Link Doesn’t Work On iPhones. How Do I Fix It?
Even the biggest and most popular devices and applications sometimes have trouble working together. This time it happens to be Facebook and Apple. We’ve discovered that certain combinations of iPhones and the Facebook…
Five Deadly Customer Review Mistakes
There are enormous benefits to having genuine 5-star customer reviews on the Internet. They include:
• Higher position on search engines and review websites…
Add An Image To Your Text Message And Increase Your Response Rate
As a Premium or Unlimited subscriber you can add an image to your review requests that are sent via text. Customizing your photo lets your customers know at-a-glance that the text message is from you, someone they trust, resulting…
“Google and Trust” Review Strategy
In order to get reviews on any website (including Google) you’ll need to do three things. Provide review-worthy service. No one will write a 5-star review unless they feel you’re worthy of a 5-star review. Patients are three…
How To Ask For A Review
When Asking For A Review, Here’s What You Need To Know Always get permission before sending a review request Ask at the peak of your customer’s happiness with your service Let your customer know that you’re…
Sending A Review Request Via SMS
It has never been easier to send customers a review request via text message. This is a fantastic and robust solution to get your review requests into the hands of customers who only communicate via their mobile phones. If you…
The Easy Link Method of Getting Reviews and Referrals
The Easy Link Method is an alternative way to acquire reviews and referrals using the Five Star Review System™ without having to get permission from your customers before sending them a review request email. We know that some…
How To Upload Your Testimonials To Facebook
Now that you have all of those wonderful testimonials, why not upload them to your Facebook page? Here’s how you do it.
I Only Want Google Reviews
So you only want Google reviews. I’m going to show you five specific things you can do with the Five Star Review System to get ONLY Google reviews. Before I do, please allow me to list some of the reasons why I think this is not…
Another Reason Google Filters Reviews
Google is now allowing Google Plus users to look at the reviews they’ve written to see which reviews (if any) are being filtered from public view. You cannot see reviews that are being filtered by people who have written…
How To Remove A Google Review That You’ve Written