REVIEWS – Fast And Easy Review Request
5-Star Reviews, Testimonials and Feedback
When you ask a customer to review your business, the first thing they’ll do is rate their experience from 1 to 5 stars.
If they provide a 5-star rating, (indicating that you’ve successfully completed your interaction with them) they’re asked to write a review on one of the review websites of your choice.
If they give your business less than a 5-star rating, they’re asked to provide feedback on how you can improve the quality of your service, giving you an opportunity to address their concern before they write a review.
The system allows you to separate the people who want to give you a 5-star reviews from those who still need your attention.
- Reviews are written on review sites
- Testimonials are shared on social sites
- Feedback goes directly to you
5-Star Reviews Distributed Everywhere
Review sites change their policies, lose reviews and go out of business. That’s why providing your customer with only one choice is dangerous.
And here’s another piece of good news. When your customers write their reviews to certain review sites, those reviews are distributed to over a dozen other review websites on the Internet. We’ll show you which sites do that when we set up your system.
No Bad Reviews – Just Great Feedback
Customers who feel they have been treated poorly will find an outlet to vent their frustration. If they can’t express their feelings to you first, they’ll do it on the Internet for everyone to see. It’s much better if they vent to you first.
The Five Star Review System™ gives you the opportunity to address their concerns before they post their dissatisfaction on the Internet.
And even though giving unhappy customers an opportunity to vent to you directly is one of the greatest features of The Five Star Review System™, it pales when compared to the system’s ability to provide you with valuable customer feedback about what went wrong and suggestions on how to avoid a similar problem in the future.
Our clients recognize that unhappy customers represent an unfinished job. The system provides an opportunity for timely customer service intervention.
Testimonials That Sell
A “Testimonial” is a review that is written directly to you. This option is made available to customers who aren’t going to set-up an account on a search engine or review website in order to leave their review. Testimonials can be copied and shared on social sites and your own website, unlike the reviews posted on review websites that cannot be shared. You can even use our widget and have your 5-star testimonials automatically show up on your website the instant a customer writes it.
Good testimonials make the reader feel warm and fuzzy about your company, while GREAT testimonials instill confidence that your company is the recognized expert in your field.
The best testimonials are specific and answer one or more of the concerns every buyer has before making a buying decision. The Five Star Review System™ helps your customers write testimonials that answer those concerns. It does this in two very subtle ways.
• First, it gives your customer a hint as to what to write about by showing a list (that you create) of the top 3 concerns prospects have about companies in your industry.
• Then it shows examples of your best reviews (selected by you) written by your happy customers.
Your customers will write better, more persuasive testimonials and they’ll appreciate the guidance.
Using third party companies to contact customers on your behalf may look lazy and impersonal. That’s why we designed the Five Star Review System™ to insure that all communication with your customers comes from you.
Customers are much more likely to write a review and refer you to their friends if the request comes from you. If you want them to feel appreciated for making the extra effort to help you succeed, a sincere and personal response must come from you. The system is designed to make sure that happens.
Instant Email Notification
Are You Qualified To Use The System?
You can use the system if …
- You already have a good reputation on the Internet. This is not a review repair service.
- You’ve never paid for reviews or broken the terms of service of any of the review websites.
- You get verbal agreement from your customers to send them a review request.
- You use the feedback your customers provide to improve the quality of your service.
The Five Star Review System™ cannot and will not stop unhappy customers from reviewing your business on any review site. We cannot and will not manipulate a customer review either before or after it’s posted on a review website. The only people who can remove or change reviews from a review website are the review sites and the customers who wrote them.